ES
Emile S
1 reviews | Active since Jan 2024
03 Jan 2024, 13:35
****ed off Individual - non Customer of Clientele
For the last year Clientele has been phoning me on my Cell number looking for Mr Clayton. I've had my cell number for the last 25 years and Mr Clayton must have given the wrong number. For the last 14 months now I've been trying to get Clientele to change the information they have on their system, but every day I get at least 3 phone calls from one of the Clientele Call center staff members..... I've been blocking the numbers, but seems they get new numbers from time-to-time as well. How can I get through to these people to stop the harassment. Surely the POPI act should apply here.
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Replies (3)0
Replies (3)Clientele Life's replyOfficial
03 Jan 2024, 14:14Dear Emile S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply03 Jan 2024, 14:14
Official
Dear Emile S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Jan 2024, 15:43Dear Emile S, As per your request, we have removed your details from our database. Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. Please note that you can also follow the below steps to Opt-Out: Step 1: Go to https://clientele.co.za/ and scroll down. Step 2: Select "Clientele Communications” under "Information" Step 3: Follow the prompts to opt-out of receiving marketing content. It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMASA. More information on this can be found at www.dmasa.org and you may register to Opt out by clicking the following link: https://dmasa.org/page/register-opt-out-service We would like to apologize for the inconvenience this has caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply03 Jan 2024, 15:43
Official
Dear Emile S, As per your request, we have removed your details from our database. Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. Please note that you can also follow the below steps to Opt-Out: Step 1: Go to https://clientele.co.za/ and scroll down. Step 2: Select "Clientele Communications” under "Information" Step 3: Follow the prompts to opt-out of receiving marketing content. It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMASA. More information on this can be found at www.dmasa.org and you may register to Opt out by clicking the following link: https://dmasa.org/page/register-opt-out-service We would like to apologize for the inconvenience this has caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
ES
Emile S's updateReviewer Update
22 Feb 2024, 11:08I've done all that you've asked and still I'm being phoned...
ES
Emile S's update22 Feb 2024, 11:08
Reviewer Update
I've done all that you've asked and still I'm being phoned...
