1 reviews | Active since Jul 2018
****ED OFF CLIENT
I have an enquiry that needs to be serviced but the call center is not working. I have tried several times from last week Saturday until today, the voice just says "we're experiencing technical difficulties and unable to take your call, please try again later". I have been trying again and again and again.
What is the use of having a customer service number where customers do not get anyone to help them. Funny enough, I sent a please call me request on the App and miraculously someone called me to sell me a product but was not able to help with my query. He gave the same customer service number that is as useless as he was.
Please have someone call me, someone who can help me because Clientèle is debuting my account without my consent.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on even day and also confirmed that for further investigation our Compliance department will be in touch and provide information regarding the sales call. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on even day and also confirmed that for further investigation our Compliance department will be in touch and provide information regarding the sales call. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance