OL
Orekopantse L
1 reviews | Active since Dec 2024
27 Dec 2024, 19:06
****ed Custome
day.
Kindly advice why you have debit my account today the 27th December 2024 Instead on January 2025?
The agreement was that the debit order must go through then not before that, if you can choose to not honour the obligation of your policy how can I trust you as a member?
Kindly treat this email as urgent, return the money back to my capitec account and you will debit it as per agreement. Kindly do not make me escalate this further...
You are bound by your own written agreement and failure to adhere to conditions is same as not honouring the contract. And otherwise you should just return my money and cancel everything...I am no longer interested, the date of the debit order hadn't come as yet so please put me in a position I would have been had you not misled me *** policy number
I expect this review to be treated with great concern.
Helpful (0)
Replies (15)0
Replies (15)OL
Orekopantse L's updateReviewer Update
28 Dec 2024, 23:14And furthermore, cancel the contract immediate effectively and return my money. On the point in limine:You are in BREACH OF THE CONTRACT as you failed to fulfil your obligations/doing as agreed.1. The debit order was for the 02nd January 20252. You debited it on the date we have not agreed upon, resulting in me suffering financial prejudice on my bank account.3. You have misled me with regard to your salesman information and I have lost trust as a customer/client.4. Your consultant has sold me dreams, moreover I was not provided with any copy of the contract as I was adviced that I will be provided with one.As such I want Compensation DAMAGES, the original position I would have been had you not debited my account prior to our agreement.
*** to contact me ASAP
*** to contact me ASAP
OL
Orekopantse L's update28 Dec 2024, 23:14
Reviewer Update
And furthermore, cancel the contract immediate effectively and return my money. On the point in limine:You are in BREACH OF THE CONTRACT as you failed to fulfil your obligations/doing as agreed.1. The debit order was for the 02nd January 20252. You debited it on the date we have not agreed upon, resulting in me suffering financial prejudice on my bank account.3. You have misled me with regard to your salesman information and I have lost trust as a customer/client.4. Your consultant has sold me dreams, moreover I was not provided with any copy of the contract as I was adviced that I will be provided with one.As such I want Compensation DAMAGES, the original position I would have been had you not debited my account prior to our agreement.
*** to contact me ASAP
*** to contact me ASAP
Clientele Life's replyOfficial
30 Dec 2024, 08:53Dear Orekopantse L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply30 Dec 2024, 08:53
Official
Dear Orekopantse L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
30 Dec 2024, 14:35Dear Orekopantse L,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days. The policy documents are sent to the email address we have on record. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days. The policy documents are sent to the email address we have on record. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist
Clientele Life
Best regards,
Clientele Life's reply30 Dec 2024, 14:35
Official
Dear Orekopantse L,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days. The policy documents are sent to the email address we have on record. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days. The policy documents are sent to the email address we have on record. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist
Clientele Life
Best regards,
OL
Orekopantse L's updateReviewer Update
30 Dec 2024, 20:40Good Day Nonhlanhla
I confirm that you have made contact with me to address issues I needed clarity with. Thank you for being patient with me and taking me through all the process, I am happy with the feedback I got. I will await the refund as soon as you have confirmed with your payment department but thank you. It means alot that you have responded to my queries and took me to head.
Your a star Nonhlanhla 🎉
I confirm that you have made contact with me to address issues I needed clarity with. Thank you for being patient with me and taking me through all the process, I am happy with the feedback I got. I will await the refund as soon as you have confirmed with your payment department but thank you. It means alot that you have responded to my queries and took me to head.
Your a star Nonhlanhla 🎉
OL
Orekopantse L's update30 Dec 2024, 20:40
Reviewer Update
Good Day Nonhlanhla
I confirm that you have made contact with me to address issues I needed clarity with. Thank you for being patient with me and taking me through all the process, I am happy with the feedback I got. I will await the refund as soon as you have confirmed with your payment department but thank you. It means alot that you have responded to my queries and took me to head.
Your a star Nonhlanhla 🎉
I confirm that you have made contact with me to address issues I needed clarity with. Thank you for being patient with me and taking me through all the process, I am happy with the feedback I got. I will await the refund as soon as you have confirmed with your payment department but thank you. It means alot that you have responded to my queries and took me to head.
Your a star Nonhlanhla 🎉
Clientele Life's replyOfficial
31 Dec 2024, 11:51Dear Orekopantse L ,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Consultant
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Consultant
Clientele Life
Best regards,
Clientele Life's reply31 Dec 2024, 11:51
Official
Dear Orekopantse L ,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Consultant
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Consultant
Clientele Life
Best regards,
OL
Orekopantse L's updateReviewer Update
24 Jan 2025, 18:37Hi.
I refer you to our telephonic conversation which was in Dec. You had informed me that my money will be reversed and I agreed, and clientele consultant will call me to do another cashdebi confirmation.
Kindly note that I received a call from your consultant however I did not confirm or authorise this debicheck...I am not sure why you debited my account again with R839.00 because you have not been given authorisation to do so
I am not interested in the policy. Kindly return my money and stop debiting my account as I have not given any authority.
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
I refer you to our telephonic conversation which was in Dec. You had informed me that my money will be reversed and I agreed, and clientele consultant will call me to do another cashdebi confirmation.
Kindly note that I received a call from your consultant however I did not confirm or authorise this debicheck...I am not sure why you debited my account again with R839.00 because you have not been given authorisation to do so
I am not interested in the policy. Kindly return my money and stop debiting my account as I have not given any authority.
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
OL
Orekopantse L's update24 Jan 2025, 18:37
Reviewer Update
Hi.
I refer you to our telephonic conversation which was in Dec. You had informed me that my money will be reversed and I agreed, and clientele consultant will call me to do another cashdebi confirmation.
Kindly note that I received a call from your consultant however I did not confirm or authorise this debicheck...I am not sure why you debited my account again with R839.00 because you have not been given authorisation to do so
I am not interested in the policy. Kindly return my money and stop debiting my account as I have not given any authority.
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
I refer you to our telephonic conversation which was in Dec. You had informed me that my money will be reversed and I agreed, and clientele consultant will call me to do another cashdebi confirmation.
Kindly note that I received a call from your consultant however I did not confirm or authorise this debicheck...I am not sure why you debited my account again with R839.00 because you have not been given authorisation to do so
I am not interested in the policy. Kindly return my money and stop debiting my account as I have not given any authority.
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
OL
Orekopantse L's updateReviewer Update
24 Jan 2025, 18:48A message of debicheck confirmatiin was sent to me on Monday however I rejected it to show I'm not interested. Now advise me who has given you permission to continue to debit my account?
OL
Orekopantse L's update24 Jan 2025, 18:48
Reviewer Update
A message of debicheck confirmatiin was sent to me on Monday however I rejected it to show I'm not interested. Now advise me who has given you permission to continue to debit my account?
OL
Orekopantse L's updateReviewer Update
24 Jan 2025, 18:56On my Capitec DebitOrders it shows that you tried to send me confirmation and it has however expired because I rejected it. So why was the money debited and show me proof of when I have approved it because from my side I have proof I have rejected it.
I want my money,
I want my money,
OL
Orekopantse L's update24 Jan 2025, 18:56
Reviewer Update
On my Capitec DebitOrders it shows that you tried to send me confirmation and it has however expired because I rejected it. So why was the money debited and show me proof of when I have approved it because from my side I have proof I have rejected it.
I want my money,
I want my money,
OL
Orekopantse L's updateReviewer Update
26 Jan 2025, 17:01Kindly advise why you have not returned my money, also I have sent an email to your service account with all the screenshots that show your debit order was not authorised, meaning you have committed ***** in debiting my account. I expect this to be resolved ASAP
OL
Orekopantse L's update26 Jan 2025, 17:01
Reviewer Update
Kindly advise why you have not returned my money, also I have sent an email to your service account with all the screenshots that show your debit order was not authorised, meaning you have committed ***** in debiting my account. I expect this to be resolved ASAP
Clientele Life's replyOfficial
28 Jan 2025, 10:03Dear Orekopantse L, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply28 Jan 2025, 10:03
Official
Dear Orekopantse L, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
28 Jan 2025, 15:06Dear Orekopantse L, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at *** It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Best regards,
Clientele Life's reply28 Jan 2025, 15:06
Official
Dear Orekopantse L, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at *** It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Best regards,
OL
Orekopantse L's updateReviewer Update
31 Jan 2025, 11:18Nhlanhla are you guys crazy? What the f* is wrong with you people, 28th January you sent a cancellation contract after
OL
Orekopantse L's update31 Jan 2025, 11:18
Reviewer Update
Nhlanhla are you guys crazy? What the f* is wrong with you people, 28th January you sent a cancellation contract after
OL
Orekopantse L's updateReviewer Update
31 Jan 2025, 11:18Now you have debited my account again. What the f* is wrong with you. You creating bank charges for me and when I call your phone's aren't going through. Don't miss me off pls...return my money
OL
Orekopantse L's update31 Jan 2025, 11:18
Reviewer Update
Now you have debited my account again. What the f* is wrong with you. You creating bank charges for me and when I call your phone's aren't going through. Don't miss me off pls...return my money
OL
Orekopantse L's updateReviewer Update
31 Jan 2025, 11:35I wanty money...last week you debited my account, and today again even after I had cancelled all my policies and ddnt give you authorisation. You are *******...return my money,
OL
Orekopantse L's update31 Jan 2025, 11:35
Reviewer Update
I wanty money...last week you debited my account, and today again even after I had cancelled all my policies and ddnt give you authorisation. You are *******...return my money,
OL
Orekopantse L's updateReviewer Update
31 Jan 2025, 15:11Valued customer Se gaat. Your ******, just return my money please
OL
Orekopantse L's update31 Jan 2025, 15:11
Reviewer Update
Valued customer Se gaat. Your ******, just return my money please