nP
natale P

1 reviews | Active since Mar 2012

05 Aug 2025, 08:14

****ED AND FED UP

My husband got a call from Clientele, never agreed to a policy and they just deducted money from his account. We have been in contact with Clientele almost every day trying to get the money back and are told a different story every time. Went to our bank and they too are trying to resolve the matter with Clientele, but they seem to ignore. I have phones again now and Thandeka Malaza out right told me that he must phone them again. The nerve of these people. All these calls to them has already cost us more than what they had deducted. Clientele STOP ROBBING PEOPLE AND GIVE OUR HARDF EARNED MONEY BACK!!!!!!

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Replies (2)
Clientele Life
Clientele Life's reply05 Aug 2025, 08:29
Official
Dear Natale P,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.  

Kindly provide us with the Policy Number/ Reference Number / ID number, we are unable to find the policy with the contact numbers or the email address you provided.

Yours sincerely,
Market Conduct 
Clientele Life
Clientele Life's reply05 Aug 2025, 14:09
Official
 Dear Natale, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback. 

The sales call was reviewed and it was found that the correct policy information was explained at sales stage.   We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. 

Regards,  Market Conduct,