AG
Ayanda G
1 reviews | Active since Feb 2022
28 Feb 2024, 09:17
*****
I have called your people countless times with regards to debit orders that have been sent to my bank account without my knowledge. your company has debited from the account since last year October I have tried numerous times to inform you people that I want my money back as I did not approve any policy with you people.i have requested a form with the signature that allows you the right to debit but to no avail I want all my money back because what your sales people are doing is ***** R700 is a lot of money.
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Clientele Life's replyOfficial
28 Feb 2024, 11:14Dear Ayanda G,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 Feb 2024, 11:14
Official
Dear Ayanda G,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life