NB
Natashya B
1 reviews | Active since Feb 2021
23 Feb 2021, 09:34
Early deduction of debit orders
Clientele has now moved my debit order date from the 25th of every month to the 23rd. This is not your account to do with as you please, who give you the right in the first place to make any changes before consulting me. This practice must be stopped immediately.
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Replies (2)
Clientele Life's replyOfficial
23 Feb 2021, 09:43Dear Natashya B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply23 Feb 2021, 09:43
Official
Dear Natashya B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
25 Feb 2021, 10:31Dear Natashya B
Thank you for raising your concerns with us.
We confirm that by now you have been contacted by us regarding your concerns raised.
As discussed telephonically, we can confirm that the debit date on the policy in question is the 27th of each month as agreed. However, it is important to note that Clientèle Life uses various billings mechanisms such as NAEDO (Non-Authenticated Early Debit Orders) and Resubmissions to recover premiums. We have since removed the tracking system from your policy and have placed you on a more contented premium collection method. The refund process was also explained upon contacting you with feedback.
Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
We however do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require at this time however feel free to contact us again should you need any further assistance. Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
We confirm that by now you have been contacted by us regarding your concerns raised.
As discussed telephonically, we can confirm that the debit date on the policy in question is the 27th of each month as agreed. However, it is important to note that Clientèle Life uses various billings mechanisms such as NAEDO (Non-Authenticated Early Debit Orders) and Resubmissions to recover premiums. We have since removed the tracking system from your policy and have placed you on a more contented premium collection method. The refund process was also explained upon contacting you with feedback.
Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
We however do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require at this time however feel free to contact us again should you need any further assistance. Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply25 Feb 2021, 10:31
Official
Dear Natashya B
Thank you for raising your concerns with us.
We confirm that by now you have been contacted by us regarding your concerns raised.
As discussed telephonically, we can confirm that the debit date on the policy in question is the 27th of each month as agreed. However, it is important to note that Clientèle Life uses various billings mechanisms such as NAEDO (Non-Authenticated Early Debit Orders) and Resubmissions to recover premiums. We have since removed the tracking system from your policy and have placed you on a more contented premium collection method. The refund process was also explained upon contacting you with feedback.
Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
We however do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require at this time however feel free to contact us again should you need any further assistance. Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
We confirm that by now you have been contacted by us regarding your concerns raised.
As discussed telephonically, we can confirm that the debit date on the policy in question is the 27th of each month as agreed. However, it is important to note that Clientèle Life uses various billings mechanisms such as NAEDO (Non-Authenticated Early Debit Orders) and Resubmissions to recover premiums. We have since removed the tracking system from your policy and have placed you on a more contented premium collection method. The refund process was also explained upon contacting you with feedback.
Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
We however do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require at this time however feel free to contact us again should you need any further assistance. Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life