Early debits

I received an sms from the bank 23/02 saying that I should fund my account as clientel debit needs to go thru, I called clientel to explain that my debit date was 25th of every month and they should stop these early debits as it was the second time it was happening. I had already confirmed my account and phone number to the agent when the phone cut off. I tried calling back but the number *** stayed engaged all morning but believe he could have called back because I had finished telling him my story and he was just starting to respond.<br> <br> On top of that the money was still debited from my account yesterday which is not the agreed day! I need my debits to only go thru on the 25th as agreed.