LS
Lumkile S

1 reviews | Active since Jun 2015

12 Dec 2015, 08:30

early debit order

Im not happy with clientele. My debit order date is 20th of each month. Yesterday debit order went off and now it has affected my account negatively because there are no funds. I called yesterday and was assured its some system functionality and that it wont have any negative impact on my account and that debit order will go off on agreed contractual date which is the 20th. This morning I wake up to a unpaid notification. This is unacceptable I dont owe clientelle money and this is really a problem and I am considering cancelling my policy which ive had for years as this is not the first time this happens.<br> Clientele needs to account for this<br> <br> Im not happy because this affects my account status negatively<br> <br> Very upset <div><br></div><div><em>(Supplier name changed from Clientele Legal to Clientele Life by Hellopeter.com)</em></div>

0
Replies (1)
Clientele Life
Clientele Life's reply14 Dec 2015, 11:55
Official
Hello Lumielu,


Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Shanitha Hanuman

Service Support Supervisor

Best regards,