1 reviews | Active since Nov 2010
EARLY DEBIT ORDER (***)
<p>Dear Clientele </p> <p><br />Im writing this complain in an angry manner since I joined Clientele on the 11th January 2016 with an agreement of debit order to be deducted on the 1st of each month but since Friday 22nd January 2016 I have been receiving the sms notifications of early debit orders and now it has affected me negatively. This is unacceptable I want all my debit orders to be deducted on the 1st of each month as agreed. Since 22nd January I started to complain only the Ultimate dignity plan debit order date was changed but with Wealth Plan ( ********** 74) still no change I cant keep on complaining though Clientele doesnt take me into cosideration with the early debit order</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion it is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. We acknowledge your correspondence and apologise for any inconvenience you may have experienced.
Furthermore we confirm that we have provided you with an alternative type of billings mechanism which you are more comfortable with.
Thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion it is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. We acknowledge your correspondence and apologise for any inconvenience you may have experienced.
Furthermore we confirm that we have provided you with an alternative type of billings mechanism which you are more comfortable with.
Thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist