DA
DOMINIC A
1 reviews | Active since Feb 2014
25 Sept 2020, 16:26
Duped by Clientele for 19 years!
For 19 years l believed my mom had a funeral policy to which my monthly premium to date is R130! My mom passed yesterday, called Clientele today and to my horror Clientele contribution to the funeral is R2470,00! Now l’m told only R38,00 was towards the funeral plan and the rest, R92,00 towards IFA! I feel rather stupid to be duped by Clientele and now l must let my family know R2470,00 is my contribution to an awesome mom’s funeral! R92,00 over 19 years l had no benefit of and was somewhat surprise that l would agree to what my R92 was buying, nothing l could use! I’m ashamed to say the least as the funeral is imminent.. Clientele has no business ethics..
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Replies (2)
Clientele Life's replyOfficial
25 Sept 2020, 17:20Dear Dominic,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply25 Sept 2020, 17:20
Official
Dear Dominic,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
29 Sept 2020, 13:43 Dear Dominic At the outset, we would like to take this opportunity to pass our condolences to you and the family during this difficult time. As per telephonic discussion held with our Claims Team and our Service Support Team we have confirmed that the query has been further escalated to our Market Conduct Team who will further investigate the benefit and premium amount provided at the sale of the policy. We apologize for any inconvenience caused in this regard and trust that you find the above in order. Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply29 Sept 2020, 13:43
Official
Dear Dominic At the outset, we would like to take this opportunity to pass our condolences to you and the family during this difficult time. As per telephonic discussion held with our Claims Team and our Service Support Team we have confirmed that the query has been further escalated to our Market Conduct Team who will further investigate the benefit and premium amount provided at the sale of the policy. We apologize for any inconvenience caused in this regard and trust that you find the above in order. Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life