T
Tumelo
1 reviews | Active since Mar 2025
27 Nov 2025, 16:04
Double payment for policies
Clientele has disappeared. They have ignored my calls and emails about double debit on 2 policies that l have with them. I want my money!!!!
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
27 Nov 2025, 21:01Dear Tumelo T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply27 Nov 2025, 21:01
Official
Dear Tumelo T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
01 Dec 2025, 15:07Dear Tumelo T,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced due to the delay of your refund. As per our telephonic discussion with you, we have explained our refunds process and confirmed that the refund will be paid within two business days. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced due to the delay of your refund. As per our telephonic discussion with you, we have explained our refunds process and confirmed that the refund will be paid within two business days. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist
Clientele Life
Clientele Life's reply01 Dec 2025, 15:07
Official
Dear Tumelo T,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced due to the delay of your refund. As per our telephonic discussion with you, we have explained our refunds process and confirmed that the refund will be paid within two business days. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced due to the delay of your refund. As per our telephonic discussion with you, we have explained our refunds process and confirmed that the refund will be paid within two business days. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist
Clientele Life
T
Tumelo's updateReviewer Update
06 Dec 2025, 13:17You guys said my will be made in 2 days and that was on the 1st of December, its the 6th today still nothing!
The big question is, are my 2 policies safe with your company if you treating me like this with a refund??? Will my policies even be paid out when its time???
THIS IS HONESTY CONCERNING AND FRUSTRATING!!!
I am more than disappointed Clientele 😞
The big question is, are my 2 policies safe with your company if you treating me like this with a refund??? Will my policies even be paid out when its time???
THIS IS HONESTY CONCERNING AND FRUSTRATING!!!
I am more than disappointed Clientele 😞
T
Tumelo's update06 Dec 2025, 13:17
Reviewer Update
You guys said my will be made in 2 days and that was on the 1st of December, its the 6th today still nothing!
The big question is, are my 2 policies safe with your company if you treating me like this with a refund??? Will my policies even be paid out when its time???
THIS IS HONESTY CONCERNING AND FRUSTRATING!!!
I am more than disappointed Clientele 😞
The big question is, are my 2 policies safe with your company if you treating me like this with a refund??? Will my policies even be paid out when its time???
THIS IS HONESTY CONCERNING AND FRUSTRATING!!!
I am more than disappointed Clientele 😞
Clientele Life's replyOfficial
10 Dec 2025, 10:23Dear Tumelo,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. We confirm that the refund was paid on the 09th of December 2025 into your bank account and it should reflect on your bank account. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. We confirm that the refund was paid on the 09th of December 2025 into your bank account and it should reflect on your bank account. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply10 Dec 2025, 10:23
Official
Dear Tumelo,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. We confirm that the refund was paid on the 09th of December 2025 into your bank account and it should reflect on your bank account. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. We confirm that the refund was paid on the 09th of December 2025 into your bank account and it should reflect on your bank account. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life