DS
Dudu S
1 reviews | Active since May 2018
02 Feb 2024, 08:48
Don't respect or take client seriously
Clientele does not treat their client with respect or taketheir clients serious, and no communication when you lodge claim, they said 24 hrs but it's can be 2 months and what they are selling,they will dispute it when u make claim, their aim is not to pay you,never mind you lost of a loved one.
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Replies (3)
Clientele Life's replyOfficial
02 Feb 2024, 10:25Dear Dudu S,
Our condolences go out to you and your family on the passing of your loved one. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Our condolences go out to you and your family on the passing of your loved one. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply02 Feb 2024, 10:25
Official
Dear Dudu S,
Our condolences go out to you and your family on the passing of your loved one. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Our condolences go out to you and your family on the passing of your loved one. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
DS
Dudu S's updateReviewer Update
03 Feb 2024, 10:05Thank you for the response However the issue is till not resolved, Ramulutsi Mogale called on Monday the 29 Jan 24 and he asked me to send the documents,
which I did on Tuesday, I had to follow up if the did reiceve the doc because I did not receive an sms or email as acknowledgement,
, I had to make call and I didn't have air time up until Friday, I asked to speak to a boss, they ask Ramolo Mogale ..to call me and he ask for additional doc, nd I have send the right back on Friday the 02nd Of Feb, nd he send the acknowledgement of the odc,
I ask when can I expect the payment and he said, right after I have send the additional docs, ..am still waiting no communication now. That's clientele for you. I must say Old Mutual is the best, they pay same day,if you open their account, Or next day if you don't have the acc. Right am jot happy with clientele, the 200 air time they send ,I have been using it to call their *** this number they will answer ur call nd make you hold for 20 or more until ur air time is gone..nd they won't come back you you, when you call back again same thing happened
That's basically the reason why we escalate matters.
which I did on Tuesday, I had to follow up if the did reiceve the doc because I did not receive an sms or email as acknowledgement,
, I had to make call and I didn't have air time up until Friday, I asked to speak to a boss, they ask Ramolo Mogale ..to call me and he ask for additional doc, nd I have send the right back on Friday the 02nd Of Feb, nd he send the acknowledgement of the odc,
I ask when can I expect the payment and he said, right after I have send the additional docs, ..am still waiting no communication now. That's clientele for you. I must say Old Mutual is the best, they pay same day,if you open their account, Or next day if you don't have the acc. Right am jot happy with clientele, the 200 air time they send ,I have been using it to call their *** this number they will answer ur call nd make you hold for 20 or more until ur air time is gone..nd they won't come back you you, when you call back again same thing happened
That's basically the reason why we escalate matters.
DS
Dudu S's update03 Feb 2024, 10:05
Reviewer Update
Thank you for the response However the issue is till not resolved, Ramulutsi Mogale called on Monday the 29 Jan 24 and he asked me to send the documents,
which I did on Tuesday, I had to follow up if the did reiceve the doc because I did not receive an sms or email as acknowledgement,
, I had to make call and I didn't have air time up until Friday, I asked to speak to a boss, they ask Ramolo Mogale ..to call me and he ask for additional doc, nd I have send the right back on Friday the 02nd Of Feb, nd he send the acknowledgement of the odc,
I ask when can I expect the payment and he said, right after I have send the additional docs, ..am still waiting no communication now. That's clientele for you. I must say Old Mutual is the best, they pay same day,if you open their account, Or next day if you don't have the acc. Right am jot happy with clientele, the 200 air time they send ,I have been using it to call their *** this number they will answer ur call nd make you hold for 20 or more until ur air time is gone..nd they won't come back you you, when you call back again same thing happened
That's basically the reason why we escalate matters.
which I did on Tuesday, I had to follow up if the did reiceve the doc because I did not receive an sms or email as acknowledgement,
, I had to make call and I didn't have air time up until Friday, I asked to speak to a boss, they ask Ramolo Mogale ..to call me and he ask for additional doc, nd I have send the right back on Friday the 02nd Of Feb, nd he send the acknowledgement of the odc,
I ask when can I expect the payment and he said, right after I have send the additional docs, ..am still waiting no communication now. That's clientele for you. I must say Old Mutual is the best, they pay same day,if you open their account, Or next day if you don't have the acc. Right am jot happy with clientele, the 200 air time they send ,I have been using it to call their *** this number they will answer ur call nd make you hold for 20 or more until ur air time is gone..nd they won't come back you you, when you call back again same thing happened
That's basically the reason why we escalate matters.
Clientele Life's replyOfficial
05 Feb 2024, 13:31Dear Dudu S,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply05 Feb 2024, 13:31
Official
Dear Dudu S,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life