1 reviews | Active since Apr 2013
Don't give clientele your number
Highly frustrating marketing. My financial advisor recommended that I get a life policy and signed me up with clientele, and that's when the calls started. Caller I'D showed me that it's clientele and I assumed that it was related to the product I have so I took the call, but it's actually an ill-informed telemarketer offering me some product, they couldn't even check if its the same product that I already subscribed to. I politely explained that I already use clientele and I'm not interested. I requested that my number be taken off the system as I don't want any products from them. Over the next two weeks I received another three calls that all went the same way. The fifth call made me irate and I told the marketer in no uncertain terms that they better not call me again. This is when my number was moved from the telemarker que to the automated que where a pre-recorded message is given, this made me furious. After hanging up five times on the pre-recorded message I then listened to the hole message and pressed 9 to opt out. They called again the next day so I requested a call back and told that person what's happening and still I get calls. I think the POPI act was written purely for clientele. Don't give them your number for any reason what-so-ever
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist