1 reviews | Active since Jun 2021
DON'T FALL FOR CLIENTELE TRICKS!
I was ******* into opening a funeral cover by a promotion agent from Clientele! They told me that what I was registering for was a gold rewards promotion in which I only needed to be a Capitec or Nedbank card holder. They told me that the were no charges and it wasn't a funeral policy. I was convinced and registered only to get a message on my phone saying they are going to start deducting R204 monthly. I called them to cancel it and they told me they would call me back of which they haven't. I'm a student and I can't afford this, I tried contacting them on their WhatsApp number and had no success. It took less than 5mins to create this "policy" but they making it a hassle for me to cancel! Strongly suggest that anyone who wanted to join- reconsiders! Their service is bad! Especially when you trying to get out!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
Best regards,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
Best regards,