Don't EVER take out a Hospital Plan with Clientele

I AM ANGRY! I have a hospital plan with Clientele and put in my first claim with the snake bite. Hillcrest Private Hospital charge me R2000. Dear Sir/Madam I was admitted to the Emergency room at Hillcrest Private Hospital due to a snake bite yesterday, the 3rd September 2017 at 3.00p.m. I was discharged at 7.00p.m. Policy Number ********** 63 Code: T63.0/W59.11 Please find attached invoices. Many thanks Sharon Aurets ********** 337 Here is Clientele's response: Dear Mrs Aurets Thank you for contacting Clientele Kindly note that you have a Clientele Hospital Plus Plan with Clientele which commenced on the 01 September 2016. Please note that there is no claim against your policy as you need to be admitted into a registered approved hospital for more than 3 days in order to claim. Hope all is in order Kind regards Simone van der Haar Client Services Consultant - Claims Clientèle Life Tel ********** Fax ********** Email ********** Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside HERE IS MY RESPONSE: Dear Ms van Haar I have had endless problems with Clientele and this is the last straw. First of all I was asked over and over again when I wanted the debit orders to come off my account. I repeated over and over it was to be on the first of the month. You continued to process the debit order on all sorts of days; the 28th, the 23rd etc. I emailed, phoned and eventually cancelled 2 of the policies. I was told that it could be any hospital. Secondly I was told that my claim would be paid into my bank account within 24 hours. This has taken DAYS. Now you come with this story!!!!! This is totally unacceptable. You are ***** of the worst kind. I'm very angry. Cancel my subscription immediately. Sharon Aurets