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bonakele M

1 reviews | Active since Feb 2026

05 Feb 2026, 08:45

Don't deliver the service promised

I have paid for Perks for January and I couldn't access them and I was told that the matter has been escalated until the month was finished.Today they debited me again for this month but my issue hasn't been resolved. Worse part the premiums increased without any notification.I called in today and they advised me that the matter is still escalated and they will not refund me. This means last month I paid for free and no one cares. I once laid a complaint before for a different issue and no one got back to me so I'm starting to believe that It's my loss

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Replies (2)
Clientele Life
Clientele Life's reply05 Feb 2026, 08:49
Official
Dear Bonakele M,
                                                                       We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 

Market Conduct. 
Clientele Life
Clientele Life's reply13 Feb 2026, 15:38
Official
Dear bonakele M,  It is our pleasure to address your concerns. We apologize for the delay and any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. We are pleased to inform you that your rewards bundle is now loaded on your Clientele App.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life