does not want to pay for hospital admission

claim number:S***,S***<br> Policy Number: ***<br> <br> clientele is refusing to pay out my mothers claim as they say the doctor didn't find anything wrong with her even though she was admitted for 6days undergoing treatment, doing scans and taking blood tests.<br> she is still going for physiotherapy but clientele says there is nothing wrong with here and therefore will not pay out.<br> now this is going against the terms and conditions of the contract agreement as per the below.<br> Bodily Injury/Injury means an external, visible Injury, as a result of an Accident, confirmed by clinical examination and appropriate testing, and excludes the following:<br> ? Any event that is traceable to psychiatric trauma and the Insured Person's state of mental or physical health prior to or after the event that gives rise to a claim