DO NOT USE CLIENTELE LIFE, THEY ONLY CONCERNED ABOUT THEIR OWN POCKETS.

<p>TO WHOM IT MAY CONCERN.</p> <p>MY HUSBAND WAS HOSPITALISED FOR OVER A PERIOD OF 3 WEEKS BETWEEN EAST LONDON AND PORT ELIZABETH. UPON CLAIMING FROM CLIENTELLE LIFE, THEY REQUESTED FOR A LIST OF DOCUMENTS, SOME OF WHICH I COULD PROVIDE AND SOME I COULD NOT. BEING BASED IN EAST LONDON, I COULD NOT GET “BED NOTES” “XRAYS”, ETC FROM THE PORT ELIZABETH HOSPITAL.</p> <p>CLIENTELLE LIFE WAS UNABLE TO PUT IN MY CLAIM WITHOUT THOSE DOCUMENTS.</p> <p>I THEN REQUESTED TO CANCEL MY POLICY AND REFUND ME MY PREMIUMS. THEY ASKED ME TO WRITE IT OUT ON A LETTER AND SEND IT TO THEM. UPON RECIEVEING THE REPLY, I WAS TOLD BY [ Kirstie-Leigh Van Greenen] THAT THE POLICY HAS BEEN CANCELLED AND THAT I WILL NOT GET MY PREMIUMS BACK BECAUSE I DID NOT GIVE THEM 30DAYS NOTICE. AND THAT THIS MONTHS PREMIUM WILL HAVE TO BE PAID!</p> <p>MY QUESTION TO YOU, WHEN I FIRST CONTACTED CLIENTELLE LIFE TO CANCEL THE POLICY WHY DID YOUR CUSTOMER SERVICE LADY ASK ME OR INFORM ME ABOUT THE 30 DAYS NOTICE. THEY COULD HAVE ASKED ME “MAM, ARE YOU AWARE OF THE 30DAYS NOTICE”? , “ MAM, ARE YOU WILLING TO GIVE US A 30 DAYS NOTICE?”. COULD YOU PLEASE ANSWER THIS?</p> <p>I HAVE ASKED THE CUSTOMER SERVICE PERSON TO ANSWER ME ON THIS AND ADVISE, BUT I GOT NO ANSWER.</p> <p>AFTER THIS EXPERIENCE IT FEELS LIKE THE COMPANY IS NOT CONCERNED ABOUT THEIR CLIENTS BUT RATHER THEIR OWN POCKETS!!!!</p> <p>I RECOMMEND NO ONE TO SIGN UP FOR ANY PRODUCT FROM YOUR COMPANY, ALL YOU DO IS ***** OUR HARD WORKED MONEY!</p> <p>THIS IS MY POLICY NUMBER, ********** 12. AND I DEMAND MY PREMIUMS BACK. AS YOUR CUSTOMER SERVICE LADY "Kirstie-Leigh Van Greenen" DID NOT EVEN ASK ME THE ABOVE QUESTIONS. IF YOU WERE REALLY CONCERNED ABOUT YOUR CLIENT, YOU WOULD HAVE TRAINED YOUR STAFF TO ASK THESE QUESTIONS! </p> <p> HIGHY DISAPOINTED </p> <p> </p>