TB
Troy B

1 reviews | Active since Aug 2023

16 Aug 2023, 13:21

Do not sign up for Clientele perks, trust me.

I took out a Clientele perks policy being insured that it would be easy to use and worth while. For a while I enjoyed it until I wasn't able to use vouchers at most places, the movie tickets would not work and when I phoned in I was told they could only assist me the next day. Which they still did not do. My emails went unnoticed until I said that I'd like to cancel. At this point I had stated I had not used the policy for that month and that I did not want to be debited. They did not say anything otherwise other than that I won't have access to anything I had paid for. Which is fine because I hadn't been using it and it was before my debit order date. But then I find that I have been debited a few days later. When I email about this I am ignored. Phoning in I'm told I needed to give 31 days notice. I explain that I had issues that were not resolved. Had this not been the case and had I been assisted sooner things would've been different. Or I would've made use of the month I had just been debited for. Terrible terrible experience. I was very excited and hopeful for this policy but it turned out to be exactly what I usually avoid. Even at best you save a few bucks each month and maybe you'll make use of the more major vouchers. But even if you weren't planning on doing these activities you're just spending money you wouldn't usually because of this policy. Not worth it at all. I am extremely dissatisfied.

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Replies (2)
Clientele Life
Clientele Life's reply16 Aug 2023, 13:56
Official
Dear  Troy B 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
         
Yours sincerely, 
Lindiwe Mabizela 
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply17 Aug 2023, 09:02
Official
Dear Troy B

We confirm that we have made contact with you to provide feedback regarding the concerns raised.  At the outset we would like to sincerely apologise for the unpleasant experience that you have had with us.  As per our telephonic discussion, we have explained that a refund will be  processed and paid within 24-48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Kutlwano TsoaiService Support Specialist