DO NOT SIGN UP FOR CLIENTELE PERKS!

In early July, I was approached by a Clientèle agent at a mall who told me about Clientèle Perks. I had no interest in signing up, but he was incredibly persistent, he cornered me and wouldn’t let me leave. I didn’t want to seem rude, so I let him “do his job” just to get it over with.

He signed me up for a trial on the Clientèle app. I never used any of the vouchers, and I de-registered my account long before the 1-month trial ended.

Then in August, I was charged R160 despite deleting my account. I had to go to Capitec to stop the charge, but they weren’t able to dispute it because of the way Clientèle structures their debit orders, which feels shady, to be honest.

When I called Clientèle’s customer service, they told me the plan was still active and that nothing was cancelled, completely disregarding the fact that I had opted out. I asked for a refund and was met with gaslighting. Eventually, they cancelled the plan, but I’m still waiting for my money back. I’ve sent follow-up emails and have been ignored, which makes me think they know they’re in the wrong.

To make matters worse, the original agent who took my number messaged me after hours and asked for my bank account number, which felt extremely suspicious and unprofessional.

I am fed up with this company’s tricks, manipulation, and complete lack of accountability. Do better.