DO NOT SIGN UP FOR CLIENTELE PERKS

I’d like to express my extreme dissatisfaction and frustration with the unauthorized debit from my account. Despite repeatedly asking your field agent if I would be paying and if my account would be debited, I was assured that I wouldn't be debited and there is a recording of him saying that. However, today, I discovered that my account was debited without my permission.

When I logged a complaint, I was shocked to be told that I wouldn't be refunded because I allegedly "agreed" to be debited and authorized the debit. This is completely false. I never accepted any debit order authorization and I believe that this debit order was authorised on my behalf and I was not made aware that I would be debited. In fact, I explicitly expressed my concerns to the agent.

What's even more concerning is that the complaints consultant claimed that the agent didn't send them the conversation recording. I find this hard to believe, as it's standard practice for financial companies to keep records of conversations with clients.

Furthermore, I was not informed of the cooling-off period, instead I was told that the account was not active, which I believe is a critical aspect of consumer protection.

I am requesting for a full refund from Clientele Perks. I expect a prompt response and resolution to this matter. If not, I will be forced to take further action to protect my rights as a consumer.