1 reviews | Active since Feb 2026
Do not register for clientele rewards program- you cannot cancel it!
I was approached by a man at the cinema saying if i signed up for a rewards programmed we could get into the movie for free. The next day i attempted to cancel the account after reviewing the policies and realizing there weren't any benefits tailored to me. I contacted clientele and got through to a man but when i said i wanted to cancel, he hung up. The money went off of my account days before it said it would. I was frustrated and left the situation. Now this month i have revisited and trued to get through to clientele multiple times by calling and I'm always put on hold. This is ridiculous daylight ******* and ****ming. I want my subscription and debit order to be canceled !!
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified our cancellation process as well as the cooling-off period that applies upon cancellation of your Perks Plan. Furthermore, we have sent an email to the email address provided with further details of our interactions- as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the Perks Plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client. Please accept our deepest apologies for the unpleasant experience you have had with us. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Best regards,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified our cancellation process as well as the cooling-off period that applies upon cancellation of your Perks Plan. Furthermore, we have sent an email to the email address provided with further details of our interactions- as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the Perks Plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client. Please accept our deepest apologies for the unpleasant experience you have had with us. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Best regards,