ZP
Zian P

1 reviews | Active since Nov 2021

06 Sept 2026, 08:19

Do not make use of Clientele. They ***** your money.

Good day Carmen,

I have spoken to one of your consultants on the 18 of August. I have tried to cancel my Perks policy numerously to no prevail.

I was informed that the debit order for the 20th of August will be refunded. The policy has been cancelled and yet you took another premium from my bank account.

One of your representatives activated te App on my device at Keywest Shopping Centre. I never used the app.

Should the funds deducted not reflect in my bank account before close of business on 7 September 2026, I will open a case of ***** and theft, get a court order from the Department of Justice in Krugersdorp, consult my lawyer (at your company's expense), report what happened to the Ombudsman, Hello Peter, as well as all order Name And Shame pages.

As a matter of fact, I will post this complaint on Helle Peter right away.

I trust that you will see the above in order.

This e-mail has been forwarded to ***

0
Replies (2)
Clientele Life
Clientele Life's reply06 Sept 2026, 08:27
Official
Dear Zian P,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist. 
 
Yours sincerely, 
 
Service Support
Clientèle Life
Clientele Life
Clientele Life's reply07 Sept 2026, 15:06
Official
Dear Zian P, 
 
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

This is to confirm that feedback has been provided on even day regarding a Clientele Perks Plan which was cancelled on the 18th of August 2026.
 
Furthermore, I have apologized for the inconvenience we might have caused and confirmed that we will refund July and August 2026 premiums which were debited whilst the policy was active. 
 
I hope this is all you require regarding this matter , however should you wish to contact us again , kindly do so on *** or email *** 
 
Kind regards 
 
Vusumuzi Dlamini
Service Support Specialist
 Client Services IFA/SS