LL
Lincoln L
1 reviews | Active since Oct 2020
13 Jan 2021, 15:16
Do not believe the Ads- Disgraceful
Imagine a bank where you deposit money into a bank account but you are not allowed to withdraw any of your deposits and the bank comes up with all types of excuses as to why you cannot get your money,well that is Clientele life. My uncle contracted Covid and subsequently passed on. My aunt is now trying to claim but they disputing the claim. When I called this money a very irrate helpdesk person would just not listen to my enquiry. My aunt is at her wits end as she needs to pay debt,hence the need to claim against the policy. When they expect your monthly payment they quick to debit your account when it comes to paying out it is impossible.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
13 Jan 2021, 16:54Dear Lincoln L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply13 Jan 2021, 16:54
Official
Dear Lincoln L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
LL
Lincoln L's updateReviewer Update
13 Jan 2021, 17:14Do not dupe the consumer by using automated messaging but never actually doing a follow up.Be honest just this one time, at least try to.
LL
Lincoln L's update13 Jan 2021, 17:14
Reviewer Update
Do not dupe the consumer by using automated messaging but never actually doing a follow up.Be honest just this one time, at least try to.
Clientele Life's replyOfficial
14 Jan 2021, 14:32Dear Lincoln L At the outset, we would like to take this opportunity to pass our condolences to you and the family during this difficult time. We confirm that we have investigated the contents of your complaint, and detailed feedback has been provided to the selected beneficiary of the policy. We are not in a position to provide feedback to you, however, should you wish to receive feedback regarding the claim we will require a letter of consent from the beneficiary. Should you remain unhappy with the outcome kindly, follow the escalation process which has been sent to the beneficiary. We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us. Yours sincerely, Claims Team
Clientele Life's reply14 Jan 2021, 14:32
Official
Dear Lincoln L At the outset, we would like to take this opportunity to pass our condolences to you and the family during this difficult time. We confirm that we have investigated the contents of your complaint, and detailed feedback has been provided to the selected beneficiary of the policy. We are not in a position to provide feedback to you, however, should you wish to receive feedback regarding the claim we will require a letter of consent from the beneficiary. Should you remain unhappy with the outcome kindly, follow the escalation process which has been sent to the beneficiary. We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us. Yours sincerely, Claims Team
LL
Lincoln L's updateReviewer Update
18 Jan 2021, 08:16Good morning I spoke to my aunt who confirmed that she was not contacted by any representative of Clientele life.
Please advise where i can forward her letter of authority so that we can resolve this matter soonest.
I awaiting you response.
Please advise where i can forward her letter of authority so that we can resolve this matter soonest.
I awaiting you response.
LL
Lincoln L's update18 Jan 2021, 08:16
Reviewer Update
Good morning I spoke to my aunt who confirmed that she was not contacted by any representative of Clientele life.
Please advise where i can forward her letter of authority so that we can resolve this matter soonest.
I awaiting you response.
Please advise where i can forward her letter of authority so that we can resolve this matter soonest.
I awaiting you response.