RM
Rebone M
1 reviews | Active since Feb 2018
16 Oct 2022, 20:12
Dissatisfied client due to claims delays
I'm still not happy the way claims are handled at clientele. I had claim problem even when the issue was attended to but they take long time to pay clients. I hate the way the will say to you someone will phone you for bank details. That also takes days for to get that call. The recruit customers says claims are paid with 2- 3 days after documents are submitted that is lie. It will take you weeks to be paid.
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Replies (2)
Clientele Life's replyOfficial
17 Oct 2022, 10:10Dear Rebone masenage M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply17 Oct 2022, 10:10
Official
Dear Rebone masenage M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
25 Oct 2022, 12:42Dear Rebone masenage M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Simone Van Haar) was in contact with you regarding the claim, and confirmed the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Simone Van Haar) was in contact with you regarding the claim, and confirmed the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply25 Oct 2022, 12:42
Official
Dear Rebone masenage M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Simone Van Haar) was in contact with you regarding the claim, and confirmed the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Simone Van Haar) was in contact with you regarding the claim, and confirmed the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department