BV
Babalwa V
1 reviews | Active since Nov 2022
19 Jul 2024, 11:52
Dissatisfied
Don't take this perks thing, they deducted money after a week instead of the following month. I called to cancel and request a refund. It took them more than 2weeks to process it after constantly calling and getting empty promises of money being paid within 24-48hrs. Even their whatsapp service is the pits.
Helpful (0)
Replies (6)0
Replies (6)BV
Babalwa V's updateReviewer Update
19 Jul 2024, 15:27An update...they said the money will be in 24hrs, we shall wait and see
BV
Babalwa V's update19 Jul 2024, 15:27
Reviewer Update
An update...they said the money will be in 24hrs, we shall wait and see
Clientele Life's replyOfficial
22 Jul 2024, 12:56Dear Babalwa V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply22 Jul 2024, 12:56
Official
Dear Babalwa V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
BV
Babalwa V's updateReviewer Update
24 Jul 2024, 15:07I still haven't received my refund and it's been a month, doing a reversal at the bank is a better option, one that I should have taken immediately.
BV
Babalwa V's update24 Jul 2024, 15:07
Reviewer Update
I still haven't received my refund and it's been a month, doing a reversal at the bank is a better option, one that I should have taken immediately.
Clientele Life's replyOfficial
12 Aug 2024, 15:19Dear Babalwa V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply12 Aug 2024, 15:19
Official
Dear Babalwa V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
BV
Babalwa V's updateReviewer Update
14 Aug 2024, 06:18Wow...same script, different days.
BV
Babalwa V's update14 Aug 2024, 06:18
Reviewer Update
Wow...same script, different days.
Clientele Life's replyOfficial
26 Aug 2024, 12:39Dear Babalwa V,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled as per your request and the refund process was explained accordingly.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled as per your request and the refund process was explained accordingly.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply26 Aug 2024, 12:39
Official
Dear Babalwa V,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled as per your request and the refund process was explained accordingly.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled as per your request and the refund process was explained accordingly.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life