CA
Claudia A

1 reviews | Active since Dec 2024

19 Dec 2024, 21:31

Dissatisfied and heartbroken ex client of clientele life

I hate clientele due to the fact that they did not pay me out the money for my husband's funeral in 2021 because I miss 1 month payment due to me loosing my job due to COVID-19.Even when I tried to arrange to make the 1 month payment after my husband died with the help from friends and family.Clientele life refused the 1 month payment.I never received any of the benefits that was on the policy..My husband ever got the dignified funeral clientele likes to say in their adverti*****ts.I am writing this review 4 years after my husband's death.I was too busy dealing with the loss of my husband,dealing with my children who took their fathers death very badly that it caused them to turn to stuff to cope and ontop of all that I had to still deal with being unemployed.Not only did my husband not have a dignified funeral.Some of that money could have helped me and my children financially.

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Replies (3)
Clientele Life
Clientele Life's reply20 Dec 2024, 10:19
Official
Dear Claudia A, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                  
Yours sincerely,  
 
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply20 Dec 2024, 12:30
Official
Dear  Claudia A, 
  
It is our pleasure to address your concerns. We apologize for any inconvenience caused. 
 
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. 
 
Please note that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply20 Dec 2024, 14:26
Official
Dear Claudia A, 

We confirm that we made contact with you to provide feedback regarding the concerns raised. 
       
The escalation process has been discussed should you not be satisfied with the outcome of your claim. You can direct your complaint to the Complaints Arbitrator to the email address ***
 
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings  

 We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

 Yours sincerely, 

Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life