Dissatisfied and disgusting services, *****s!

Good day, I type this in utter disgust and dissatisfaction regarding the services received from Clientele life.

Around July 2020, An agent had contacted my mum regarding a life policy she was just enquiring about the policy and all her details were taken including banking details, she also enquired as to why her banking details was needed and the agent advised, "IN CASE SHE WANTED TO GO AHEAD WITH THE POLICY IN FUTURE, ALL HER DETAILS WILL ALREADY BE ON THE SYSTEM" Trusting that this is the truth she went ahead and gave her banking details, later that month she was debited, Without her permission, she then contacted you people to refund her and cancel the policy, a female agent called her and confirmed it was canceled and it will take 45 days to reverse the Debit. It is now October and the money has not been received.

Now I don't give a damn about your policies and procedures, and the pathetic processes and ***** you employ as agents to work on your behalf, but you people rather have my mothers money given back to her, before I ensure I run down your name on every social media platform and contact CPS. I cannot understand how such a so called reputable company can ***** from people who are already in a financial crises given the fact that covid has happened.

Over and above that you employ people to lie and ***** from customers to meet your sales targets and get commission off money that doesn't belong to you or them.

If I do not receive a response by Wednesday I will be sure to take this up to the highest authorities and tarnish the reputation of your so called trusted business, you people are absolute ***** and *****s. I will be sure to never trust your brand in the near future nor recommend it but il be sure too let people know exactly what was done to us. I can't imagine how many other innocent people are paying for policies they never agreed on. Disgusting!