AJ
Anthony J
1 reviews | Active since Jul 2021
28 Jul 2021, 16:10
Dissatisfaction
I have now asked 3 months running that they stop debiting my account as I can get better cover for less from another company, yet although I've spoken to them 3 times they still billed me this month again
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
29 Jul 2021, 10:16Dear Anthony J ,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Jul 2021, 10:16
Official
Dear Anthony J ,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
30 Jul 2021, 15:44Dear Anthony J ,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted you and assisted with the cancellation request, ensuring that no further debits will go off your account in future.
Furthermore we have sent you an SMS with the correct escalation process regarding your request for a premium refund for the past 3 months.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted you and assisted with the cancellation request, ensuring that no further debits will go off your account in future.
Furthermore we have sent you an SMS with the correct escalation process regarding your request for a premium refund for the past 3 months.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply30 Jul 2021, 15:44
Official
Dear Anthony J ,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted you and assisted with the cancellation request, ensuring that no further debits will go off your account in future.
Furthermore we have sent you an SMS with the correct escalation process regarding your request for a premium refund for the past 3 months.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted you and assisted with the cancellation request, ensuring that no further debits will go off your account in future.
Furthermore we have sent you an SMS with the correct escalation process regarding your request for a premium refund for the past 3 months.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life