Dissappointed client for appauling service

on the 15/01/15 I emailed [Email Removed] to cancel and refund foundation plan policy that commenced on 01/07/14, due to financial difficulties, on the 20/01/15 feedback was received that policy cant be canceled, they will still continue to debit as long as theres money in my account but encashment can be done,I was advised to sign and send back the encashment forms & send them back, after that I received an sms instructing me to fax id copy of which I did on 06/02/15, thereafter no contact and no cancelation and payment was done, i emailed for follow up about twice on 16 & 18/02/15 but still no feedback received, I was only emailed back to resend the copy of my ID again on 25/02/15, I have resent it. first of all the policy documents were never posted/emailed to me, how was I expected to read and take note of the small print and decide if I continue with the policy within 30 days, secondly debit order date agreement was the last day of every month of which Clientele is debiting my account anytime. I no longer wish to continue with the policy and refrain from debiting my account, pls sort urgently as im not waiting another 8 days tat time as this is inconveniencing