1 reviews | Active since Apr 2012
Dissappointed
<p>Please could someone assist me I sent all my documents on the 20th of May recieved an email and a call confirming that all documents have been received so I called on The 24th and was told turn around time is 5 days and someone will call me on Monday or latest on Tuesday and Wednesday and was told that someone will call me and that they are still working on the claim. Today is 9 days and have not recieved a single notification and this is very sad because each time I called I was told that someone will call you and thats all they say Please could someone call me. My ref is S***. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Ricky Dalgleish) was in contact with you regarding this claim, and the decision on the claim was explained to you in full on 03/06/2016. Should you want us to review the decision on your claim you are welcome to submit additional supporting information such as the complete Clinical File and a full report from the attending Doctor.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Anne-Marie Botha
Claims Supervisor
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Ricky Dalgleish) was in contact with you regarding this claim, and the decision on the claim was explained to you in full on 03/06/2016. Should you want us to review the decision on your claim you are welcome to submit additional supporting information such as the complete Clinical File and a full report from the attending Doctor.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Anne-Marie Botha
Claims Supervisor
Best regards,