JP
Jade P

1 reviews | Active since Mar 2025

18 Mar 2025, 21:16

Dispute signing up with clientele

So today a consultant forcefully approached me in Belville, his name is Teboga. He said that he is working for clientele and today (18.03.25) clientele is celebrating their birthday and is giving away vouchers to people who qualifies for it, you needed to have a gold capitec card to qualify for this. I proceeded and told him that I am not interested. He insisted in telling me it won’t take much of my time and insisted I go onto my Capitec app just see what type of bank card I had. There already I felt ambushed by him and his colleague. I then eventually gave in and saw that I got the card that qualifies for this “voucher” . This Teboga then forcefully insisted I give him my ID number so that he can see what funeral cover I qualify for, I gave it to him and I told him politely I am not interested in this and that he must not set up an account for me, he said that it’s not like that and that his only checking what cover I qualify for. He then proceeded with taking my account number aswell because he said he needs it to check if I qualify, at this point I was so confused with what’s going on around me, next thing he had my bank account number, when I looked again he had my phone in his hand and was busy doing something. I grabbed my phone and was very upset at this point. This guy promised that his not setting up a policy for me because I refused. Before I left them he also told me that I will receive a call from clientele and they would ask a review about him. He also gave me his number, to call him if i need anything. I eventually got away from and got a strange message which I never agreed upon saying “ Dear Client, thank you for choosing a Clientele Funeral Plan, Pol No ***. Rest assured knowing your loved ones will be taken care of when you are no longer around. Cover amount for the main member is R35000. Your first premium of R339.00 will be debited in Mar. Regards, ***” I never agreed upon this! I tried calling the number but the number doesn’t work. I tried calling the Teboga who approached me and his avoiding my calls. Right now I’m sitting with a debit order of r339 that is due to be deducted on the 25 Match without my consent. I tried cancelling the direct debit at Capitec but they also unable to assist. I’m helpless and hopeless. Please cancel this plan: Please help

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Replies (2)
Clientele Life
Clientele Life's reply19 Mar 2025, 09:37
Official
Dear  Jade P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply05 Apr 2025, 10:39
Official
Dear  Jade P, 

Thank you for raising your concerns and bringing this matter to our attention. 

As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Skhumbuzo Mbele. 

We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. 
We trust you find this in order and that this matter has been resolved to your satisfaction. 

Regards, Market Conduct