1 reviews | Active since Jan 2015
Dispute 611
I am really disappointed in Clientele premium life nr ***,i send numerous of e-mails to *** without any feedback in connection of my increasing of my policy or what they call inflation of 10% what ridiculous is,but then i phone them also numerous of times without any succes and a time they cancellef my whole policy suddenly, i was supset,really this people are not trained properly for this work,i got proved of my cancelled policy and where they reinstate immediately after i talk t a consultant,i explain to him my financial situation to stop temporarily my increasing of my polcy,where he said he will do it,i ask him for a confirmation letter,but nothing happened, i phone again numerous time to speak to a manager but they blocked me???all our people sit in a financial situation and i ask only a small favour to put my increase on hold?i was also 3 years back in a financial situation and they help me immediately to put my increase on hold ,i reinstate it by myself and they told me if i am again in such situation i must only let them know to help me again,really this is bad service and this people is not properly trained to do their work,i can't afford if they gonna increase my policy on 01 August 2020,i want them to investigate this whole matter,i receive a e- mail from Tshepo Seopa to tell me he can't help me,and its again the policy,now why did they help me three years back?i send him an e-mail back without any response not once a lot of them,now i asked to help me to published it so far where we can what sort of company it is to just take and not to give back,i am very disappointed, please i can't lose all my money which i pay already??
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
As per discussion with Judith Mboweni. We have confirmed that the concerns raised have been escalated to the Arbitration Department.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
As per discussion with Judith Mboweni. We have confirmed that the concerns raised have been escalated to the Arbitration Department.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised. By now you have received a response from the Internal Arbitrator. Kindly, respond directly to the email received should, you have any further queries regarding the concerns raised. We trust that you find the above in order. Yours sincerely, Shanitha Hanuman Service Support Supervisor Clientele Life
We confirm receipt of the concerns raised. By now you have received a response from the Internal Arbitrator. Kindly, respond directly to the email received should, you have any further queries regarding the concerns raised. We trust that you find the above in order. Yours sincerely, Shanitha Hanuman Service Support Supervisor Clientele Life
