FC
Frik C

1 reviews | Active since Jan 2015

15 Jul 2020, 18:00

Dispute 611

I am really disappointed in Clientele premium life nr ***,i send numerous of e-mails to *** without any feedback in connection of my increasing of my policy or what they call inflation of 10% what ridiculous is,but then i phone them also numerous of times without any succes and a time they cancellef my whole policy suddenly, i was supset,really this people are not trained properly for this work,i got proved of my cancelled policy and where they reinstate immediately after i talk t a consultant,i explain to him my financial situation to stop temporarily my increasing of my polcy,where he said he will do it,i ask him for a confirmation letter,but nothing happened, i phone again numerous time to speak to a manager but they blocked me???all our people sit in a financial situation and i ask only a small favour to put my increase on hold?i was also 3 years back in a financial situation and they help me immediately to put my increase on hold ,i reinstate it by myself and they told me if i am again in such situation i must only let them know to help me again,really this is bad service and this people is not properly trained to do their work,i can't afford if they gonna increase my policy on 01 August 2020,i want them to investigate this whole matter,i receive a e- mail from Tshepo Seopa to tell me he can't help me,and its again the policy,now why did they help me three years back?i send him an e-mail back without any response not once a lot of them,now i asked to help me to published it so far where we can what sort of company it is to just take and not to give back,i am very disappointed, please i can't lose all my money which i pay already??

0
Replies (5)
Clientele Life
Clientele Life's reply15 Jul 2020, 21:20
Official
Dear  Frik

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Judith Mboweni

Service Support Specialist 
FC
Frik C's update15 Jul 2020, 23:24
Reviewer Update
Hopefully is members of your company ,what is know what is going on in your Dept and will follow up and keep me updated,because your clientservices is up to ****,i got all my evidence and will go further to tell the people how you ****** them,it's a shame of your company
FC
Frik C's update16 Jul 2020, 19:50
Reviewer Update
Thank you Judith Mboweni,to come back to me today,and that you keep your promise,but still i am not happy with the feedback,and still don't receive postive feedback about the 10% inflation which they increase my policy per year,if you dont have the money to afford it,then how can we resolved the problem,me and lots of people are sitting in a financial crisis,you can't tap blood out of a stone if you don't have it,why can't your company don't understand it,i complain also about the policy which they cancelled without my permission,Judith you did see it today that i talk the truth, and also that they help me 3 years back to hold my inflation or increase back,and i put it also active again when my finance allowed it to do it,this is everything on my profile,i did not lies about that.Judith promise me today that management will come back to me,i ask also for a Afrkaans speaking to help me,i can't lose my policy just i did not increase/inflation my policy because i dont worry about to increase my death payment to be increase,i worried about my policy to be active,thats the main thing,i hope and trust that they can help me like 3 years back???this is crucial because i cant lose 6 years payment??? and just cancelled my policy just because of the increasing,if i did not tell them to increase my policy and just leave it,then there was no problems,now why can't you understand it that i am sitting in a financial crisis,please help me and don't cancelled it.i can't even afford the payment now what about 01 August???i hope and trust Judith that see will take it up by management and they will call me,an Afrkaans speaking person,hopefully we gonna resolve the problem otherwise my family sitting with big problems,01 August is arround the corner.


Clientele Life
Clientele Life's reply22 Jul 2020, 18:32
Official
Dear Frik

As per discussion with Judith Mboweni.  We have confirmed that the concerns raised have been escalated to the Arbitration Department. 

The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly. 

We trust that you find the above in order. 

Yours sincerely, 

Shanitha Hanuman
 
 Service Support Supervisor 

Clientele Life 

 

Clientele Life
Clientele Life's reply29 Jul 2020, 10:24
Official
Dear Frik 
We confirm receipt of the concerns raised.  By now you have received a response from the Internal Arbitrator.  Kindly, respond directly to the email received should, you have any further queries regarding the concerns raised.  We trust that you find the above in order.  Yours sincerely,  Shanitha Hanuman Service Support Supervisor Clientele Life