MD
Mpumi D
1 reviews | Active since Feb 2024
24 Sept 2025, 06:43
Dishonesty and improper conduct
Dishonesty and improper conduct, my 20yrs old son who is still a student was sold a policy in the guise of getting groceries monthly. He doesn't even know what the policy is for ,he tried severally to cancel it but clientele ignores him I also tried severally to call and even sent a email but they ignored me, as a student my son survives in res with R1000 and you taking from that monthly is causing him to suffer, if this policy is not canceled within 24 hours I will take the matter to the ombudsman then to FSB because now this is affecting my son mentally ,academically and emotionally
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Replies (2)
Clientele Life's replyOfficial
25 Sept 2025, 07:35Dear Mpumi D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply25 Sept 2025, 07:35
Official
Dear Mpumi D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
26 Sept 2025, 13:05Dear Mpumi D,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Johannah Cele has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. As discussed, the escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Johannah Cele has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. As discussed, the escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply26 Sept 2025, 13:05
Official
Dear Mpumi D,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Johannah Cele has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. As discussed, the escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Johannah Cele has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. As discussed, the escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct