1 reviews | Active since Jan 2016
Dishonest Practice
I have NEVER signed up for clientele but yet they have been deducting money form my account!!!!! They started deducting an amount of R245 from my account without my consent. I informed them of this information and that I am a student on NSFAS and there is no way I can take a policy as I am unemployed. I asked my sister to give them a call as I did not have enough airtime to call. They called me back and I asked them to cancel whatever policy they say I have with them. They agreed to cancel, However at the end of the Month they deducted the money yet again from my account at R245. I have tried all resolve with no luck. I want clientel to return all the Monies they have deducted aswell as to CANCEL the policy they say I have with them
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. It was found that you were approached by our consultants and you signed an application form, however, you did not read the terms and conditions. The plan has been cancelled and you confirmed that you are satisfied with the feedback provided Should you require further assistance feel free to contact us again. Kind Regards,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. It was found that you were approached by our consultants and you signed an application form, however, you did not read the terms and conditions. The plan has been cancelled and you confirmed that you are satisfied with the feedback provided Should you require further assistance feel free to contact us again. Kind Regards,
Market Conduct