Dishonest conduct causing credit rating drop

I hold two policies - one being a funeral policy and the other being a legal policy. Since the inception of this agreement, Clientele takes money from my account when it pleases them. The dates all differ and last month I even received a call saying that you guys debit my account on a specific date and I did not provide funds. I told this guy OUTRIGHT that his facts are wrong as you deduct my account WHENEVER it pleases you.<br> <br> I, RUDI PRINSLOO, DO NOT WANT YOU - CLIENTELE - TO DAMAGE MY CREDIT RATING, AND THAT IS EXACTLY WHAT YOU ARE DOING WHEN MY BANK ACCOUNT REFLECTS THIS: <br> 21 Aug 2015<br> EDO UNSUCCESSFUL COLLEC<br> <br> WHY, DID YOU SUBMIT A REQUEST TO DEBIT MY ACCOUNT BEFORE THE DUE DATE. EXPLAIN THIS AS IT IS BLATANTLY DISHONEST TO DO SO AFTER ASSURING ME IT WOULD NOT HAPPEN AGAIN AND THAT \TRACKING MY ACCOUNT"WAS STOPPED. IT IS NOT IN MY BEST INTEREST TO CANCEL THIS POLICY BECAUSE OF YOUR CONDUCT BECAUSE OF PREMIUMS ALREADY PAID - SO TELL ME"