CA
Candice A
1 reviews | Active since Apr 2015
27 Jul 2020, 15:18
Dishonest and money hungry Clientele steels from the poor and vulnerable to give to the rich during COVID19 economic crisis!!!!
I recently submitted a claim to Clientele Life for my father who passed away a week ago.
My claim was found invalid with no reason given. This after I called Clientele to inform them that due to this COVID19 pandemic and not having an income, that I am unable to pay June's instalment and made an arrangement that when my UIF (COVID19 relief foremployees) is received, that you can deduct double the installment. Clientele agreed and pretended to have empathy with my situation and the millions of other South Africansgoing through the same economic situation due to the lockdown regulations. I heard nothing from them again until I needed to submit a claim.
This is disgusting and unfair service. I had the decency to contact them to let them know about missing one month's installment due to the lock down regulations, which is not a situation that was caused by myself! Clientele is a money hungry company who looks after the rich and do not care about the poor and vulnerable. You must be the only company in SA that is not looking after their clients during this time. I will be warning everyone about you. You have made it clear that you can not be counted on during these difficult time.
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
27 Jul 2020, 15:57Dear Candice
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply27 Jul 2020, 15:57
Official
Dear Candice
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
CA
Candice A's updateReviewer Update
28 Jul 2020, 23:07No contact has been made....and to top it all off...the agreed double payment was deducted from my bank account today. AFTER my claim was denied and should have been written off...I was deducted double the monthly premium that I don't have! *******!! Talk about *****ing from the poor to give to the rich!
CA
Candice A's update28 Jul 2020, 23:07
Reviewer Update
No contact has been made....and to top it all off...the agreed double payment was deducted from my bank account today. AFTER my claim was denied and should have been written off...I was deducted double the monthly premium that I don't have! *******!! Talk about *****ing from the poor to give to the rich!
Clientele Life's replyOfficial
30 Jul 2020, 08:59Dear Candice,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
On the outset, we would like to take this moment to send our deepest condolences to you and your family during this difficult.
As per the telephonic discussion, we have provided the necessary feedback regarding the policy schedule and the reason for the invalid claim on the policy.
Furthermore, we have sent you an SMS with the escalation process should you be unhappy with the feedback provided.
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply30 Jul 2020, 08:59
Official
Dear Candice,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
On the outset, we would like to take this moment to send our deepest condolences to you and your family during this difficult.
As per the telephonic discussion, we have provided the necessary feedback regarding the policy schedule and the reason for the invalid claim on the policy.
Furthermore, we have sent you an SMS with the escalation process should you be unhappy with the feedback provided.
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life
CA
Candice A's updateReviewer Update
30 Jul 2020, 11:21Thank you for your reply. The telephone conversation did not answer
1: WHY AFTER THE CLAIM WAS FOUND INVALID, ANOTHER PREMIUM WAS DEDUCTED ONCE THE UIF WAS PAID INTO MY ACCOUNT...AS PER THE AGREEMENT YOU DENY HAVING ENGAGED WITH
2: MY EMAIL AND TELEPHONIC COMMUNICATION EVIDENCE DOES NOT COINCIDE WITH THE LIES YOU GAVE OVER THE PHONE..IN ADDITION TO YOU NOT BEING ABLE TO PROVIDE PROOF OF YOUR OWN COMMUNICATION WITH ME PRIOR TO THE COMMUNICATION I INITIATED;
3: THE TELEPHONIC CONVERSATION DID NOT ANSWER YOUR INCONSIDERATION FOR THE CURRENT ECONOMIC SITUATION DUE TO THE LOCKDOWN REGULATION AND ITS IMPACTS ON INCOME AND JOBS
All in all - you called to argue and lie your way through this without providing communication evidence of your own or looking at the evidence I provided of communication with you. In addition, you kept to the agreement of taking the premium once my UIF was paid into the account even after you found my claim was invalid and therefore closed.
Clientele remains unprofessional ******* and liers who ***** from the poor to give to the rich. This covid19 has showed that you are not there to help your clients and you can not be trusted with anyone's funeral arrangements and benifits. You are a disgrace and should be ashamed of yourself. You are not one of the companies working to provide relief during regulations that were imposed on us from the government. You are one of the companies that remains dishonest and money hungry to give to the rich, even in a time when people are losing jobs and getting less than half their salaries.
Thank you for nothing. We will be taking this matter further.
1: WHY AFTER THE CLAIM WAS FOUND INVALID, ANOTHER PREMIUM WAS DEDUCTED ONCE THE UIF WAS PAID INTO MY ACCOUNT...AS PER THE AGREEMENT YOU DENY HAVING ENGAGED WITH
2: MY EMAIL AND TELEPHONIC COMMUNICATION EVIDENCE DOES NOT COINCIDE WITH THE LIES YOU GAVE OVER THE PHONE..IN ADDITION TO YOU NOT BEING ABLE TO PROVIDE PROOF OF YOUR OWN COMMUNICATION WITH ME PRIOR TO THE COMMUNICATION I INITIATED;
3: THE TELEPHONIC CONVERSATION DID NOT ANSWER YOUR INCONSIDERATION FOR THE CURRENT ECONOMIC SITUATION DUE TO THE LOCKDOWN REGULATION AND ITS IMPACTS ON INCOME AND JOBS
All in all - you called to argue and lie your way through this without providing communication evidence of your own or looking at the evidence I provided of communication with you. In addition, you kept to the agreement of taking the premium once my UIF was paid into the account even after you found my claim was invalid and therefore closed.
Clientele remains unprofessional ******* and liers who ***** from the poor to give to the rich. This covid19 has showed that you are not there to help your clients and you can not be trusted with anyone's funeral arrangements and benifits. You are a disgrace and should be ashamed of yourself. You are not one of the companies working to provide relief during regulations that were imposed on us from the government. You are one of the companies that remains dishonest and money hungry to give to the rich, even in a time when people are losing jobs and getting less than half their salaries.
Thank you for nothing. We will be taking this matter further.
CA
Candice A's update30 Jul 2020, 11:21
Reviewer Update
Thank you for your reply. The telephone conversation did not answer
1: WHY AFTER THE CLAIM WAS FOUND INVALID, ANOTHER PREMIUM WAS DEDUCTED ONCE THE UIF WAS PAID INTO MY ACCOUNT...AS PER THE AGREEMENT YOU DENY HAVING ENGAGED WITH
2: MY EMAIL AND TELEPHONIC COMMUNICATION EVIDENCE DOES NOT COINCIDE WITH THE LIES YOU GAVE OVER THE PHONE..IN ADDITION TO YOU NOT BEING ABLE TO PROVIDE PROOF OF YOUR OWN COMMUNICATION WITH ME PRIOR TO THE COMMUNICATION I INITIATED;
3: THE TELEPHONIC CONVERSATION DID NOT ANSWER YOUR INCONSIDERATION FOR THE CURRENT ECONOMIC SITUATION DUE TO THE LOCKDOWN REGULATION AND ITS IMPACTS ON INCOME AND JOBS
All in all - you called to argue and lie your way through this without providing communication evidence of your own or looking at the evidence I provided of communication with you. In addition, you kept to the agreement of taking the premium once my UIF was paid into the account even after you found my claim was invalid and therefore closed.
Clientele remains unprofessional ******* and liers who ***** from the poor to give to the rich. This covid19 has showed that you are not there to help your clients and you can not be trusted with anyone's funeral arrangements and benifits. You are a disgrace and should be ashamed of yourself. You are not one of the companies working to provide relief during regulations that were imposed on us from the government. You are one of the companies that remains dishonest and money hungry to give to the rich, even in a time when people are losing jobs and getting less than half their salaries.
Thank you for nothing. We will be taking this matter further.
1: WHY AFTER THE CLAIM WAS FOUND INVALID, ANOTHER PREMIUM WAS DEDUCTED ONCE THE UIF WAS PAID INTO MY ACCOUNT...AS PER THE AGREEMENT YOU DENY HAVING ENGAGED WITH
2: MY EMAIL AND TELEPHONIC COMMUNICATION EVIDENCE DOES NOT COINCIDE WITH THE LIES YOU GAVE OVER THE PHONE..IN ADDITION TO YOU NOT BEING ABLE TO PROVIDE PROOF OF YOUR OWN COMMUNICATION WITH ME PRIOR TO THE COMMUNICATION I INITIATED;
3: THE TELEPHONIC CONVERSATION DID NOT ANSWER YOUR INCONSIDERATION FOR THE CURRENT ECONOMIC SITUATION DUE TO THE LOCKDOWN REGULATION AND ITS IMPACTS ON INCOME AND JOBS
All in all - you called to argue and lie your way through this without providing communication evidence of your own or looking at the evidence I provided of communication with you. In addition, you kept to the agreement of taking the premium once my UIF was paid into the account even after you found my claim was invalid and therefore closed.
Clientele remains unprofessional ******* and liers who ***** from the poor to give to the rich. This covid19 has showed that you are not there to help your clients and you can not be trusted with anyone's funeral arrangements and benifits. You are a disgrace and should be ashamed of yourself. You are not one of the companies working to provide relief during regulations that were imposed on us from the government. You are one of the companies that remains dishonest and money hungry to give to the rich, even in a time when people are losing jobs and getting less than half their salaries.
Thank you for nothing. We will be taking this matter further.
Clientele Life's replyOfficial
03 Aug 2020, 11:43Dear Candice
We confirm receipt of the recent concerns raised.
We confirm receipt of the recent concerns raised.
Should you wish to escalate the matter further, kindly, follow the escalation process which has been sent to your mobile number and the email address we have on record.
We trust that you find the above in order.
We trust that you find the above in order.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply03 Aug 2020, 11:43
Official
Dear Candice
We confirm receipt of the recent concerns raised.
We confirm receipt of the recent concerns raised.
Should you wish to escalate the matter further, kindly, follow the escalation process which has been sent to your mobile number and the email address we have on record.
We trust that you find the above in order.
We trust that you find the above in order.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life