VN
VENO N
1 reviews | Active since Nov 2021
09 Oct 2023, 12:20
Dishonest advertising
Clientele Mr Dube talks ******* on his advert. Please read the reviews not one positive review. Wouldn't deal with them what so ever. Mr Dube advertises on TV about how good Clientele is bit never mentions that if you are over 60 you can't get cover. Not to mention the consultant who was very rude and unprofessional. I requested to speak to Mr Dube still no response. Useless and unprofessional.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
09 Oct 2023, 12:25Dear VENO N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply09 Oct 2023, 12:25
Official
Dear VENO N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
11 Oct 2023, 16:20Dear VENO N,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Clientele Life's reply11 Oct 2023, 16:20
Official
Dear VENO N,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Clientele Life's replyOfficial
16 Oct 2023, 08:08Dear VENO N,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Monica Ngubane has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Monica Ngubane has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply16 Oct 2023, 08:08
Official
Dear VENO N,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Monica Ngubane has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Monica Ngubane has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct