LL
Letitia L
1 reviews | Active since Jun 2018
19 Dec 2020, 09:38
Disgusting service
I am very saddened by clientele's method of communication and would like urgent assistance please, last year I reinstated my policy and requested my family members to be added onto my policy with a response. To date they were not added on and now 1 member has passed on I am trying to claim and still not one person has contacted me and I called Clientele and was holding on for a long time, this is extremely very bad services. I was told the investigator would call me and still nothing it has been 2 days the funeral is on Monday? What should I do? Should something happen to me in the near future is this how my kids will suffer to just claim?
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Replies (4)
Clientele Life's replyOfficial
21 Dec 2020, 09:28Dear Letitia L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply21 Dec 2020, 09:28
Official
Dear Letitia L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
LL
Letitia L's updateReviewer Update
21 Dec 2020, 12:36Good day Shanitha,
Thank you for getting one of staff members to call me back I have also taken note of all the reviews Clientele has received, I am deeply dissapointed in the manor this was handled and surely you have qualified staff who oversees emails thoroughly, I cannot claim because you have a staff member confirming receipt of email where I requested to add members onto my policy and he purely just ignored it and forwarded half of my email to another department, I have an email where by he confirmed he will assist me with my request below it was in writting!! So because he neglected to check my mail I cannot claim... This is not right at all... many people should be aware of these thing in fact i have typed out my spouse's name and on the policy it still spelt in correct when it comes to claiming I suppose I won't be able to as the spelling is in correct of his name made by your employees. This is not fair practise at all. I will need to cancel this policy as even just to claim does not take 24 hours since Thursday I only got a call back today, on Friday I used my own airtime and spent a long time on the phone. this was purely a oversight on your side. This is extremely sad service especially if you loose a loved one and one gets treated in this manor. Proof is always on paper, on email and for the mere fact that your employee acknowledged my email request that was an oversight on your side. Non the less i will seek legal advice. Yes I received a call but who on earth sits with more than 5 IDs giving out information on the phone? That is why I sent an email with a few IDs attached and my request. Seriously. I would like to get a contact number or email of the manager as this in my opinion is terrible.
Thank you for getting one of staff members to call me back I have also taken note of all the reviews Clientele has received, I am deeply dissapointed in the manor this was handled and surely you have qualified staff who oversees emails thoroughly, I cannot claim because you have a staff member confirming receipt of email where I requested to add members onto my policy and he purely just ignored it and forwarded half of my email to another department, I have an email where by he confirmed he will assist me with my request below it was in writting!! So because he neglected to check my mail I cannot claim... This is not right at all... many people should be aware of these thing in fact i have typed out my spouse's name and on the policy it still spelt in correct when it comes to claiming I suppose I won't be able to as the spelling is in correct of his name made by your employees. This is not fair practise at all. I will need to cancel this policy as even just to claim does not take 24 hours since Thursday I only got a call back today, on Friday I used my own airtime and spent a long time on the phone. this was purely a oversight on your side. This is extremely sad service especially if you loose a loved one and one gets treated in this manor. Proof is always on paper, on email and for the mere fact that your employee acknowledged my email request that was an oversight on your side. Non the less i will seek legal advice. Yes I received a call but who on earth sits with more than 5 IDs giving out information on the phone? That is why I sent an email with a few IDs attached and my request. Seriously. I would like to get a contact number or email of the manager as this in my opinion is terrible.
LL
Letitia L's update21 Dec 2020, 12:36
Reviewer Update
Good day Shanitha,
Thank you for getting one of staff members to call me back I have also taken note of all the reviews Clientele has received, I am deeply dissapointed in the manor this was handled and surely you have qualified staff who oversees emails thoroughly, I cannot claim because you have a staff member confirming receipt of email where I requested to add members onto my policy and he purely just ignored it and forwarded half of my email to another department, I have an email where by he confirmed he will assist me with my request below it was in writting!! So because he neglected to check my mail I cannot claim... This is not right at all... many people should be aware of these thing in fact i have typed out my spouse's name and on the policy it still spelt in correct when it comes to claiming I suppose I won't be able to as the spelling is in correct of his name made by your employees. This is not fair practise at all. I will need to cancel this policy as even just to claim does not take 24 hours since Thursday I only got a call back today, on Friday I used my own airtime and spent a long time on the phone. this was purely a oversight on your side. This is extremely sad service especially if you loose a loved one and one gets treated in this manor. Proof is always on paper, on email and for the mere fact that your employee acknowledged my email request that was an oversight on your side. Non the less i will seek legal advice. Yes I received a call but who on earth sits with more than 5 IDs giving out information on the phone? That is why I sent an email with a few IDs attached and my request. Seriously. I would like to get a contact number or email of the manager as this in my opinion is terrible.
Thank you for getting one of staff members to call me back I have also taken note of all the reviews Clientele has received, I am deeply dissapointed in the manor this was handled and surely you have qualified staff who oversees emails thoroughly, I cannot claim because you have a staff member confirming receipt of email where I requested to add members onto my policy and he purely just ignored it and forwarded half of my email to another department, I have an email where by he confirmed he will assist me with my request below it was in writting!! So because he neglected to check my mail I cannot claim... This is not right at all... many people should be aware of these thing in fact i have typed out my spouse's name and on the policy it still spelt in correct when it comes to claiming I suppose I won't be able to as the spelling is in correct of his name made by your employees. This is not fair practise at all. I will need to cancel this policy as even just to claim does not take 24 hours since Thursday I only got a call back today, on Friday I used my own airtime and spent a long time on the phone. this was purely a oversight on your side. This is extremely sad service especially if you loose a loved one and one gets treated in this manor. Proof is always on paper, on email and for the mere fact that your employee acknowledged my email request that was an oversight on your side. Non the less i will seek legal advice. Yes I received a call but who on earth sits with more than 5 IDs giving out information on the phone? That is why I sent an email with a few IDs attached and my request. Seriously. I would like to get a contact number or email of the manager as this in my opinion is terrible.
LL
Letitia L's updateReviewer Update
21 Dec 2020, 13:14Terrible and shocking when I did indeed send through an email requesting it!
LL
Letitia L's update21 Dec 2020, 13:14
Reviewer Update
Terrible and shocking when I did indeed send through an email requesting it!
LL
Letitia L's updateReviewer Update
21 Dec 2020, 13:20I sent an email and your employee acknowledged my email so little did I know I had to help him do his job! To check if this was indeed done! I am not interested in voice calls but paper work and paper trail!
LL
Letitia L's update21 Dec 2020, 13:20
Reviewer Update
I sent an email and your employee acknowledged my email so little did I know I had to help him do his job! To check if this was indeed done! I am not interested in voice calls but paper work and paper trail!