Disgusting business ethic

I am I lying giving one star because they will not allow to give a zero rating.

I cancelled my policy for funeral cover and clientele perks in January clearly stating I have fallen on hard times since then they have taken over R3500 from my account with no answers to emails, calls even nothing o. Their app AND to add the cherry on top their perks you can't even get and use vouchers it's all a money making ****! I have even gone to the ombudsman and now 2 weeks later nothing but a auto response! I tried so many times contacting them and got into trouble at work. I just want my money back! I don't want a call or anything from them just my money back. I have emailed 4 different emails addresses, used my app and tried to call. I can't have this.