HM
Hycentha M
1 reviews | Active since May 2016
05 May 2016, 13:09
disgusting
I would like to express my disappointment with regards to the most an appalling / disrespective Service I just received with a service consultant by name: Xolile He was not helpful at all regarding the questions that I had on different types of funerals plans that Clientele offers as I am a new customer who knows nothing about choosing the right plan , for some reason I was joke to him as he kept on laughing and chatting to his colleagues. He made me feel so stupid and insulted as if i was “expected” to know all these different plans For a brand name which is as big and well known as clientele to be represented by such mediocre is quiet sadden Imagine how many clients you loose on first contact because someone you call a “representative” finds you funny and stupid . I hope my email does not fall on death ears. Disgusted customer!
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Replies (2)
Clientele Life's replyOfficial
06 May 2016, 07:22Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply06 May 2016, 07:22
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
17 May 2016, 13:54Thank you for raising your concerns with us.
Due to the sensitivity of your query, we not in a position to disclose further information on a public domain however, our records indicate that your query was escalated to the Independent Arbitrator for review.
The Arbitration Committee is a higher authority that has been commissioned by Clientele Limited with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Elsa Fourie
Team Leader Compliance
Best regards,
Clientele Life's reply17 May 2016, 13:54
Official
Thank you for raising your concerns with us.
Due to the sensitivity of your query, we not in a position to disclose further information on a public domain however, our records indicate that your query was escalated to the Independent Arbitrator for review.
The Arbitration Committee is a higher authority that has been commissioned by Clientele Limited with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Elsa Fourie
Team Leader Compliance
Best regards,