Disgusted with Service received from Clientele
I recently put in a claim and they said after following up for weeks they say that my claim was not processed due to me using the wrong hospital. When u read there terms and conditions it states a facility that must be a hospital. So seriously illness should not choose where you be hospitalized as its serious if you need to be in hospital why should you go to hospital far from home . Disgusted and will be taking this further.
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Clientele Life's replyOfficial
02 Jun 2021, 10:24Dear Karen G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Jun 2021, 10:24
Official
Dear Karen G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Jun 2021, 09:39 Dear Karen G
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you regarding the status of your claim. Should you require any assistance in this regard please feel free to contact directly. Kind Regards. Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you regarding the status of your claim. Should you require any assistance in this regard please feel free to contact directly. Kind Regards. Claims Department
Clientele Life's reply14 Jun 2021, 09:39
Official
Dear Karen G
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you regarding the status of your claim. Should you require any assistance in this regard please feel free to contact directly. Kind Regards. Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you regarding the status of your claim. Should you require any assistance in this regard please feel free to contact directly. Kind Regards. Claims Department