1 reviews | Active since Jun 2019
Disgusted
Why is clientele lying to consumers "No medical examination" But upon claim stage you require information dating back to years one was not a client
Why is it that your contract doesn't come with claim forms so that consumers will know what you require at claim stage versus the bad hand you deal consumers which leads to cancellation and money loss that in turn enriches clientele life
E.g 1000 clients pay R1000 a month for a year only to be refused cover after a year because of the way clientele structures the forms and medical examination that happens later after joining
That means clients have lost a million rand and clientele has gained a million
The adverti*****t is not in line with what transpires later..the consultants speak in your language,but contractors are in English only,which puts clients in a disadvantage
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist