LB
Laura B
1 reviews | Active since Oct 2023
13 Mar 2026, 08:48
Disgruntled client - No legal assistance
If I could I could give it 0 stars. The sales consultant coerce you to take a policy, knowing very well you have pre-existing issues. After taking the policy then consult they hit you with the contract. I took a policy where I explicitly told the consultant I have a pre existing issue. Instead of them informing me out right, they coerce you to continue while reassuring the matter will get attended to. They inform me I will have to pay for the lawyers. What is the point of taking out a policy and still pay the lawyers. I requested a recording of my policy call, haven’t received response. Emails ignored, but quick to debit before the the agreed date. On top they cancelled my complaint with no resolution.
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Replies (4)
Clientele Life's replyOfficial
13 Mar 2026, 09:23Dear Laura B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply13 Mar 2026, 09:23
Official
Dear Laura B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
LB
Laura B's updateReviewer Update
20 Mar 2026, 08:51It’s been over 5 working days since my investigation. And I still haven’t received my outcome. No response to my emails
LB
Laura B's update20 Mar 2026, 08:51
Reviewer Update
It’s been over 5 working days since my investigation. And I still haven’t received my outcome. No response to my emails
Clientele Life's replyOfficial
20 Mar 2026, 08:53Dear Laura B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply20 Mar 2026, 08:53
Official
Dear Laura B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
LB
Laura B's updateReviewer Update
30 Mar 2026, 08:55I cancelled my policy, and received a cancellation letter, however my account is still being debited. I have sent countless emails and calls, and I’m getting the runaround. Why must I run around to get my money back when it was ********ly debited? Can you just return it please
LB
Laura B's update30 Mar 2026, 08:55
Reviewer Update
I cancelled my policy, and received a cancellation letter, however my account is still being debited. I have sent countless emails and calls, and I’m getting the runaround. Why must I run around to get my money back when it was ********ly debited? Can you just return it please