Disgraceful service

This is turning out to be the worst customer/client care experience I have had in a long time. The company has poor systems (e-mails) and the call centre is also noisy making calls frustrating as you need to constantly repeat yourself. We have provided policy information, claim reference number and sent a least a dozen emails confirming beneficiary IDs and Proof of Banking details. 32 days later, the claim has not been settled in full as one policy beneficiary has not been paid. Endless calls and false promises of settlement via email have lead us to writing this review. The matter has been in escalation status for the last two weeks with absolutely no end in site - it's an absolute embarrassment. Every interaction with this company lacks empathy and their words of condolences ring very hollow. Take their boasting about their claim settlement turnaround times on national television and radio with a pinch of salt.