Disaster

Dear Susan M,, 

Thank you for raising your concerns with us.
  
We would like to start by apologising for any inconvenience that you may have encountered.  According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email. 

The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.   Any determination made by the office of the Independent Arbitrator is final and binding on the Company.  We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. 

Yours sincerely,
     
Lindiwe Mabizela
Service Support Team Leader
Clientele Life