Disappointment yet again with Clientele

Good day

I sent an email that I sent prior to my deduction date to cancel this policy.

I never received a response until I logged a complaint on Hello Peter and Facebook and then only received a response.

This means that you continued to debit despite my efforts to cancel prior. I understand that due to the lockdown that you are short staffed as I am too where I work. Despite the lack in staff on your side that is not may fault and I as a client should not be penalized because of that. I requested a refund of my monies and I was told that this would take 45 days just in case I happen to reverse the payment on my side. I am unable to reverse this. My bank have advised that I cannot reverse this as it is called a "debicheck" which means I allowed it on my banking app.

Because of the lockdown I too am effected and as a result i requested this to be cancelled but it was not and I was still debited. This is Clienteles fault not mine. Now I need my money and why should I have to wait 45 days based on the fact that YOU are short staffed and my request could not be attended to. I need my money and I cannot wait until 12 June for my money.

Please can someone assist with this.