DJ
DEBBIE J
1 reviews | Active since Mar 2014
01 Oct 2021, 19:53
Disappointing Service
Good day I have been experiencing challenges with Clientele in yhe not resubmitting a Debicheck mandate on my longstanding Funeral policy I spoke to a Consultant today Nicole who advice the Debicheck is on a pended status
She gave me banking detail to pay the arrears without providing me with the account type of the Bank to make payment. Disappointing Service
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Replies (2)
Clientele Life's replyOfficial
04 Oct 2021, 09:36Dear Debbie J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply04 Oct 2021, 09:36
Official
Dear Debbie J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Oct 2021, 13:43Dear Debbie J Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback and asisted you accordingly regarding the concerns raised. Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
Clientele Life's reply04 Oct 2021, 13:43
Official
Dear Debbie J Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback and asisted you accordingly regarding the concerns raised. Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life