1 reviews | Active since Feb 2024
Disappointing Experience: Unauthorized Debits and Poor Communication with Clientele Support Service"
I am writing to share my recent experience with Clientele Support Service, which has left me deeply dissatisfied and frustrated.
On January 25, 2024, I discovered an unauthorized debit from my account for a policy that I never initiated with Clientele. Despite my efforts to rectify this error by contacting their customer support, I encountered numerous challenges and obstacles. Despite assurances of a callback within 72 hours, I received no communication whatsoever. When attempting to follow up, I was met with excuses about system issues and a lack of resolution.
Furthermore, Clientele deducted funds from my account again this month, compounding the issue. While I eventually managed to revise the policy, the lack of effort on their part to rectify the initial mistake is concerning and unprofessional.
I demand an immediate refund for the unauthorized deductions and an explanation for the poor communication and disregard for customer satisfaction. This experience has severely eroded my trust in Clientele Support Service.
I hope that by sharing my experience, others will be wary of engaging with Clientele Support Service and that this review will prompt them to improve their customer service practices.
Thank you for providing a platform to voice consumer experiences. Kindly contact me on ***
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Dignity Plan. Please note that the request to cancel was received in time to stop the debit order for the end of February, we would like to apologise for the delay. There was an attempt to deduct the premium at the end of February and however the debit was not succesful, therefeore there is no refund. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Team Leader
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Dignity Plan. Please note that the request to cancel was received in time to stop the debit order for the end of February, we would like to apologise for the delay. There was an attempt to deduct the premium at the end of February and however the debit was not succesful, therefeore there is no refund. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct