YK
Yaya K

1 reviews | Active since Jan 2021

25 May 2024, 10:51

Disappointed on Clientele Life

I was just browsing on clientele life website my intentions were to take the funeral insurance. Well one consultant called me and I thought everything was fine 23 May 2024. The guy said deductions will be next month June which was Ok with me. 1. But the i was dedicated the next day 24 May 2024 my First consent. My pay date is 31 each month i don't know why he went the next day 2. He told me its R418 then came back said its R615 according to his explanations I did understand but what make me very angry is he did not include all the people i wanted to cover. I cant get hold of him now. Can I please cancel this cover and be refunded I will go to the nearest office to start the whole application process. Thank you

0
Replies (3)
Clientele Life
Clientele Life's reply27 May 2024, 10:24
Official
Dear Yaya K, 
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply27 May 2024, 13:06
Official
Dear  Yaya K, At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised. As per our  discussion, the necessary feedback has been provided on even day and also processed your cancellation request. Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account. I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
YK
Yaya K's update31 May 2024, 20:41
Reviewer Update
Hi trustball is well

Thank you to Hellopeter Vusumuzi and all those assisted my money was paid back. I really appreciate the service